Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at rambo081313@gmail.com. If your return is accepted, we will provide instructions on how and where to send your return. Please do not send products back to the original shipping address or to the supplier without contacting us first. Items returned without first requesting a return will not be accepted.

If your return is accepted, we’ll provide instructions on how and where to send your package. Return shipping costs, if applicable, will be communicated to you before the return is sent.

You can always contact us for any return question at rambo081313@gmail.com.

Damages and issues
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at rambo081313@gmail.com with your order number and photos of the item and packaging. We will review the issue and work with you on an appropriate resolution.

Exceptions / non-returnable items
Certain items may not be eligible for return, including gift cards and items that have been used, damaged after delivery, or returned without their original packaging. Please contact us before returning any product so we can confirm whether your return is eligible.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not offer direct exchanges at this time. If your return is approved, you may return the eligible item and place a new order for the item you want.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rambo081313@gmail.com.